Terms & Conditions
Please ensure that the correct item in the correct color & dimension has been selected before proceeding to check out. The Mill International do not accept return items.
Please note that
- As items are mass produced, the measurements of the material of ± 10% is within tolerable range.
- Actual colours may vary as every computer monitor has a different capability to display colours. We cannot guarantee that the colour you see accurately portrays the true colour of the product.
If you change your mind about the products you purchased from us, we accept exchange under the following conditions:
- The exchange items must not be cut length carpets, tapes, protectors and repurposed products.
- The exchange item must be in its original sale condition (unopened, unused with original labels)
- You may exchange for a similar or higher priced product (subjects to stock availability). Delivery fee applies.
- Please exchange within 7 days upon receiving the product. Products exchange after the 7-day period will not be accepted.
- In case of item defects, kindly contact us within 7 working days of receiving the item(s). We will require your order number, details and photo proof of the defects for close inspection and review. If the defected item is still in stock, a replacement piece will be sent out. In the case that we fail to replace the defected item, a full refund will be returned to you.
You cannot cancel your order once payment have been made and goods have been dispatched. However, you may exchange for a similar or higher priced item. (Refer to Exchange clauses)
1. HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
Once you’ve placed your order, we will send you an acknowledgement email containing the order number and details of your purchase. Your order will be only dispatched upon receipt of payment.
2. HOW DO I AMEND MY ORDER?
No amendment can be done once your order is paid and confirmed.
3. HOW DO I CANCEL MY ORDER?
No cancellation can be done once your order is paid and confirmed.
4. WHY CAN’T I PURCHASE MORE THAN 10 ROLLS ONLINE?
Each customer is entitled to maximum 10 rolls per item. We limit the purchase number to allow as many customers to enjoy our products. Also, it is to ensure that we have control over the stocks for our online and offline channels. For wholesale, please contact us at 6846 7200 or firstname.lastname@example.org.
5. WHAT IF THERE ARE MISSING OR WRONG ITEMS WHEN I RECEIVE MY ORDER?
Please check through your items upon delivery. In the event of missing or wrongly shipped items, please inform our delivery team immediately or contact us at 6846 7200 or email@example.com.
6. DO YOU PROVIDE CARPET INSTALLATION?
Yes, we do! If you wished to engage our installation service, kindly contact us at 6846 7200 or firstname.lastname@example.org. Tell us the size of project, date of installation, etc. The more relevant information you provide, the better we will be able to provide you a cost estimate.
7. DO YOU SHIP OVERSEAS?
We only provide standard delivery within Singapore when you order via our online store. For international shipping and enquiries, please contact us at 6846 7200 or email@example.com as shipping cost may vary depending on location.