Refund policy

Return

Please ensure that the correct item in the correct color & dimension has been selected before proceeding to check out. The Mill International do not accept return items and your payment will not be refunded.

Please note that

• As items are mass produced, the measurements of the material of ± 10% is within tolerable range.

• Actual colours may vary as every computer monitor has a different capability to display colours. We cannot guarantee that the colour you see accurately portrays the true colour of the product.

Exchange

If you change your mind about the products you purchased from us, we accept exchange under the following conditions:

1. The exchange items must not be cut length carpets, tapes, protectors and repurposed products.
2. The exchange item must be in its original sale condition (unopened, unused with original labels)
3. You may exchange for a similar or higher priced product (subjects to stock availability). Delivery fee applies.
4. Please exchange within 7 days upon receiving the product. Products exchange after the 7-day period will not be accepted.
5. In case of item defects, kindly contact us within 7 working days of receiving the item(s). We will require your order number, details and photo proof of the defects for close inspection and review. If the defected item is still in stock, a replacement piece will be sent out. In the case that we fail to replace the defected item, a full refund will be returned to you.

Cancellation

You cannot cancel your order once payment have been made and goods have been dispatched. However, you may exchange for a similar or higher priced item. (Refer to Exchange clauses)

No refund will be given should you reject the goods.